Terms of service

TERMS OF USE

Last Updated: September 2, 2026

Welcome to Charlo Apparel.

These Terms of Use (“Terms”) govern your access to and use of www.charloapparel.com (the “Site”) and purchases made from Charlo Apparel Company (“Charlo,” “we,” “us,” or “our”).

Please read these Terms carefully before using the Site or purchasing our products.

By accessing or using the Site, or by placing an order through the Site, you agree to these Terms and our Privacy Policy.

1. Use of the Site

You may use the Site only for lawful purposes and in accordance with these Terms.

You agree not to:

·       use the Site for any unlawful or fraudulent purpose;

·       interfere with the operation or security of the Site;

·       attempt to gain unauthorized access to the Site, accounts, systems or networks;

·       introduce viruses, malicious code or other harmful technology;

·       scrape, reproduce or commercially exploit Site content without authorization;

·       impersonate another person or provide false or misleading information;

·       use the Site in a manner that infringes the rights of Charlo or any third party; or

·       assist another person in engaging in prohibited conduct.

We reserve the right to restrict or terminate access to the Site where reasonably necessary to protect Charlo, our customers, the Site or others.

2. Products

Charlo designs and sells premium dog apparel and related products.

We make reasonable efforts to display product descriptions, measurements, materials, colours and photographs accurately.

However, colours and appearance may vary depending on lighting, photography, manufacturing variation and the display settings of your device.

Minor variations between products may occur and do not necessarily constitute a defect.

3. Sizing and Fit

Product measurements and sizing information provided on the Site are intended to assist customers in selecting an appropriate size.

Dogs vary significantly in body shape, proportions and coat thickness. Customers are responsible for reviewing the applicable size guide and measuring their dog before placing an order.

Sizing guidance does not guarantee that a particular size will fit every dog with corresponding measurements.

Where Charlo provides recommendations concerning sizing or fit, those recommendations are guidance only and should be considered together with the measurements provided on the Site.

4. Orders

Submitting an order does not necessarily mean that Charlo has accepted the order.

We reserve the right, where reasonably necessary, to refuse, cancel or limit an order, including where:

·       a product is unavailable;

·       pricing or product information contains an error;

·       payment cannot be authorized;

·       we reasonably suspect fraud or unauthorized activity;

·       an order appears to be intended for unauthorized resale; or

·       fulfilling the order would violate applicable law.

If we cancel an order after payment has been processed, we will issue an appropriate refund for the cancelled portion.

5. Pricing and Payment

Prices displayed on the Site are in Canadian dollars (CAD) unless otherwise indicated.

Applicable taxes and shipping charges will be calculated or disclosed during checkout.

We may change product prices at any time. Price changes do not affect orders already accepted by Charlo except where permitted by law or where an obvious pricing error has occurred.

Payment must be made using a payment method accepted through our checkout.

6. Product Availability

All products are subject to availability.

We may limit quantities, discontinue products or modify product offerings without prior notice.

Adding an item to your cart does not reserve inventory.

7. Shipping and Delivery

Orders are shipped in accordance with the shipping options and information presented during checkout and in our Shipping Policy.

Any estimated delivery dates or transit times are estimates and are not guarantees unless expressly stated otherwise.

Once an order has been transferred to a shipping carrier, delays may occur that are outside Charlo's reasonable control.

Nothing in this section limits rights or remedies available to consumers under applicable law.

8. Returns, Exchanges and Refunds

Returns, exchanges and refunds are governed by the Exchange & Returns Policy posted on our Site and incorporated into these Terms by reference.

Customers should review that policy before completing a purchase.

Nothing in these Terms or our Exchange & Returns Policy is intended to exclude rights that cannot lawfully be excluded under applicable consumer protection legislation.

9. Order Information

You agree to provide current, complete and accurate information when making a purchase.

You are responsible for reviewing your shipping address and other order information before submitting an order.

If you discover an error after placing an order, contact us as soon as possible. We cannot guarantee that changes can be made after an order has entered processing or been shipped.

10. Promotional Offers and Discount Codes

From time to time, Charlo may offer promotional pricing, discount codes, giveaways or other offers.

Unless otherwise stated:

·       promotional offers cannot be combined;

·       offers have no cash value;

·       offers may be subject to eligibility requirements or expiration dates; and

·       Charlo may modify or withdraw a promotion where permitted by law.

We may refuse use of a promotion where we reasonably determine that it has been used fraudulently or contrary to its stated terms.

11. Intellectual Property

The Site and its contents—including the CHARLO name and branding, logos, graphics, photographs, product designs, artwork, text, videos, layout and other content—are owned by or licensed to Charlo and are protected by applicable intellectual property laws.

You may access the Site for your personal, non-commercial use.

Unless authorized by Charlo in writing, you may not copy, reproduce, modify, distribute, sell, publish, display, create derivative works from or commercially exploit Charlo's Site content or intellectual property.

Nothing in these Terms grants you ownership of any Charlo intellectual property.

12. Reviews, Photos and Other User Content

If you voluntarily submit a product review, photograph, comment or other content to Charlo for publication, you represent that you have the right to provide that content and that it does not violate the rights of another person.

Where you submit content specifically for publication on our Site or social channels, you grant Charlo a non-exclusive, royalty-free licence to use, reproduce and display that content for purposes connected with Charlo's business and promotion, subject to applicable law.

We reserve the right not to publish or to remove content that is unlawful, abusive, misleading, infringing or otherwise inappropriate.

13. Social Media

Charlo may maintain accounts on third-party social media platforms.

Your use of those platforms is governed by the applicable platform's terms and privacy practices.

Tags, mentions or other interactions with Charlo on social media do not automatically grant Charlo unrestricted rights to use your photographs or other content beyond the permissions available through the platform or otherwise obtained from you.

14. Pet Safety and Appropriate Use

Charlo products are apparel products intended for dogs and must be used responsibly.

You are responsible for determining whether a product is appropriate for your dog, including considering fit, mobility, comfort, environment and your dog's individual behaviour.

Inspect products regularly for wear or damage and discontinue use if a product becomes damaged or unsafe.

Charlo apparel is not a restraint, safety device, flotation device or substitute for appropriate supervision unless a particular product is expressly identified as such.

15. Third-Party Services and Links

The Site may use or contain links to third-party services, including payment providers, shipping services, social media platforms and other websites.

Charlo does not control third-party websites and is not responsible for their content, availability, terms, privacy practices or security.

16. Disclaimer

We make reasonable efforts to maintain accurate and reliable information on the Site.

However, to the extent permitted by applicable law, the Site and its content are provided on an “as available” basis, and we do not guarantee that the Site will always be uninterrupted, error-free or free from harmful components.

Nothing in these Terms excludes any warranty, representation, condition, right or remedy that cannot legally be excluded under applicable consumer protection law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Charlo Apparel Company and its directors, officers, employees, contractors and representatives will not be liable for indirect, incidental, special, consequential or punitive damages arising from or relating to use of the Site or products purchased through the Site.

Where liability cannot lawfully be excluded, Charlo's liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms is intended to limit liability where doing so would be prohibited by law, including applicable consumer protection legislation.

18. Indemnification

To the extent permitted by law, you agree to indemnify and hold Charlo harmless from claims, losses or expenses arising from your unlawful use of the Site, your violation of these Terms, or your infringement of the rights of another person.

This provision does not apply to the extent a claim results from Charlo's own conduct or where indemnification cannot legally be required.

19. Privacy

Our collection, use and disclosure of personal information is governed by our Privacy Policy, which forms part of these Terms.

20. Changes to the Site or Terms

We may update the Site and these Terms periodically.

Any revised Terms will be posted on the Site with an updated “Last Updated” date.

Changes will apply prospectively except where otherwise permitted or required by law.

21. Governing Law

These Terms are governed by the laws of the Province of British Columbia and the applicable federal laws of Canada, without regard to conflict-of-law principles.

Subject to any rights you may have under applicable consumer protection legislation, disputes relating to these Terms or the Site will be subject to the jurisdiction of the courts of British Columbia.

22. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be severed or limited to the minimum extent necessary, and the remaining provisions will continue in effect.

23. Entire Agreement

These Terms, together with our Privacy Policy, Exchange & Returns Policy, Shipping Policy and any other terms expressly incorporated by reference, constitute the agreement between you and Charlo regarding use of the Site and purchases made through it.

24. Contact Us

Questions regarding these Terms may be directed to:

Charlo Apparel Company
British Columbia, Canada
admin@charloapparel.com