Shipping policy

SHIPPING POLICY

Last Updated: September 2, 2026

Charlo Apparel Company (“Charlo,” “we,” “us,” or “our”) currently ships orders within Canada only.

1. Shipping Rates

We offer the following shipping rates:

·       Flat-rate shipping: $10 CAD

·       Free shipping on orders of $150 CAD or more

The applicable shipping charge will be displayed at checkout before you complete your purchase.

2. Order Processing

Orders are processed and prepared for shipment as promptly as possible. Once your order has shipped, you will receive a shipping confirmation email with tracking information where available.

Please ensure that your shipping address is complete and accurate before submitting your order. If you notice an error after placing your order, contact us as soon as possible at admin@charloapparel.com. We cannot guarantee that changes can be made once an order has been processed or shipped.

3. Delivery Times

Delivery times shown at checkout or provided by the shipping carrier are estimates and may vary depending on your location, carrier operations, weather, peak periods and other circumstances outside Charlo's reasonable control.

Charlo is not responsible for carrier delays after an order has been transferred to the shipping provider, subject to any rights you may have under applicable law.

4. Tracking

Where tracking is available, tracking information will be provided after your order has shipped. Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

5. Lost, Damaged or Incorrect Orders

If your order arrives damaged, contains an incorrect item, or you believe there is an issue with your shipment, please contact admin@charloapparel.com as soon as possible with your order number and details of the issue.

We may request photographs or other information so that we can assess and resolve the issue. Defective, damaged or incorrectly fulfilled orders will be handled separately from standard size exchanges.

6. Exchanges

For information about size exchanges and eligibility requirements, please see our Exchange & Returns Policy.

7. Contact

For shipping questions, please contact:

Charlo Apparel Company
British Columbia, Canada
admin@charloapparel.com