Dog lovers building performance wear
How we ship
Charlo ships from our Canadian warehouse. Each Hero Hoodie travels with intention. We move fast and clean.
What are shipping costs?
Free shipping on orders over $150. Flat $12 rate for smaller packages. No hidden fees. No complications.
When will it arrive?
Domestic delivery takes 3-5 business days. International shipments arrive within 7-10 days. Tracking included. Always.
Do you ship globally?
Yes. We reach worldwide. Every destination matters. Customs documentation included to streamline your experience.
Are packages tracked?
Absolutely. Real-time updates. No guesswork. Follow your Hero Hoodie from warehouse to doorstep.
Eleganza Roma Boutique
Returns built for confidence
How returns work
We make returns straightforward. Clean. Direct. No complicated forms or endless emails.
What we need
We make returns straightforward. Clean. Direct. No complicated forms or endless emails.
Return window
We make returns straightforward. Clean. Direct. No complicated forms or endless emails.
Refund method
We make returns straightforward. Clean. Direct. No complicated forms or endless emails.
Damaged items
Send photos. We'll review quickly. Replacement or full refund guaranteed.
Size swap guarantee
Size-swap guarantee that moves with your dog's lifestyle
How our swap works
We understand dogs grow and change. Our size-swap guarantee gives you flexibility to find the considered fits within 60 days of purchase.
What you need
Original hoodie must be unworn with tags attached. Minimal wear allowed. We'll assess condition and process your swap quickly.
Swap conditions
One free size swap per hoodie. We cover shipping for the replacement. Simple exchange process with no additional cost.
Considered details
Contact our support team with photos of the original hoodie. We'll confirm eligibility and process your new size within 3-5 business days.
Limitations
Swaps apply only to Hero Hoodie. Limited to one swap per item. Color changes not included in guarantee.
Why we offer this
Considered fits matters. We design for dogs that move, grow, and change. Our guarantee reflects our commitment to your dog's comfort.
Questions about swapping
Our support team understands fit challenges. We're here to help you find the right size for your dog's unique shape.
Swap timeline
Request your swap within 60 days. Quick processing ensures your dog gets the right fit without delay.